Privacy Policy

1. Information We Collect

The information we collect depends on how you interact with Quality Chains.

Information You Provide to Us

When you contact us, request a manufacturing quote or submit a form through our website, we may collect information such as:

• your name;
• company or business name;
• email address;
• telephone number;
• country or location;
• customer or business type;
• chain style and product requirements;
• karat and gold colour;
• dimensions and length;
• approximate quantity or weight;
• customer-supplied gold requirements;
• customization requirements;
• private-label requirements;
• preferred production timeline;
• information included in messages or inquiries; and
• files, photographs or documents you choose to provide where an upload option is available.

Please do not provide information that is not reasonably necessary for your inquiry or order.

2. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically by our website hosting infrastructure, server logs or similar technologies.

This information may include:

• IP address;
• browser type;
• device type;
• operating system;
• pages visited;
• referring website;
• date and time of access; and
• general website usage and diagnostic information.

We may use this information to operate, maintain, secure and improve our website.

3. How We Use Your Information

Quality Chains may use information collected through the website or provided directly to us to:

• respond to inquiries;
• prepare and provide manufacturing quotes;
• understand your product and manufacturing requirements;
• communicate about potential or confirmed orders;
• process and manage B2B customer relationships;
• coordinate customer-supplied gold and manufacturing requirements;
• arrange appointments and facility visits;
• coordinate pickup or shipping;
• provide customer service;
• maintain business and transaction records;
• improve our products, services and website;
• protect our website and business from fraud, misuse or security threats;
• comply with legal, regulatory, tax, accounting or other business obligations; and
• establish, exercise or defend legal rights where necessary.

We do not use information for purposes that are materially different from those described in this Privacy Policy without appropriate notice or consent where required.

4. Request a Quote Forms

Our website allows B2B customers to request manufacturing quotes.

Submitting a Request a Quote form does not constitute an order or purchase. Information submitted through the form is used to understand your requirements, evaluate manufacturing options and allow our team to respond to your inquiry.

Depending on the product, we may ask for information such as chain style, size, karat, gold colour, length, approximate quantity or weight and customization requirements.

We may contact you using the contact information you provide to clarify specifications or discuss your inquiry.

5. Business Communications

If you contact Quality Chains by telephone, email, website form or another communication method, we may retain your contact information and correspondence as reasonably necessary to respond to you and maintain appropriate business records.

Where permitted by applicable law, we may also communicate with existing or prospective business customers regarding products, services or relevant business information.

Where consent is legally required for commercial electronic communications, we will obtain or rely on an appropriate basis for sending such communications.

You may ask us to stop sending promotional communications at any time. Transactional, order-related or other necessary business communications may still be sent where appropriate.

6. Customer-Supplied Gold and Order Information

Customers who work with Quality Chains may provide information relating to customer-supplied gold, manufacturing specifications, product requirements and business transactions.

We use this information to evaluate materials, manufacture products, maintain appropriate business records and fulfill our obligations to the customer.

Information relating to customer-supplied gold may also be retained where reasonably necessary for quality control, transaction records, accounting, dispute resolution or applicable legal requirements.

7. Payment Information

Quality Chains does not currently process online purchases through this website.

Where payments are arranged directly with Quality Chains, information may be exchanged as reasonably necessary to process or document the transaction.

We do not ask customers to submit sensitive banking credentials, passwords or payment-card information through a general website contact or Request a Quote form.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies that are necessary for website functionality, security, performance or user preferences.

Some third-party features embedded in our website may also use cookies or similar technologies according to the third party's own privacy practices.

Where required by applicable law, consent will be obtained before using non-essential cookies or similar technologies.

If Quality Chains introduces additional analytics, advertising or tracking technologies in the future, this Privacy Policy and any applicable cookie controls should be updated accordingly.

9. Embedded Videos and Third-Party Content

Our website may contain embedded videos, maps or other content provided by third-party platforms.

When you interact with embedded third-party content, the third-party provider may receive technical information about your device or interaction and may use cookies or similar technologies according to its own privacy practices.

For example, where a video hosted by YouTube is embedded on our website, Google or YouTube may process information associated with your interaction with that content.

Quality Chains does not control the privacy practices of third-party platforms.

10. When We Share Information

Quality Chains does not sell personal information.

We may disclose information to third parties where reasonably necessary to operate our business, including service providers that assist with:

• website hosting and maintenance;
• email and business communications;
• information technology and security;
• document or data storage;
• accounting and professional services;
• shipping and logistics; and
• other services required to support our operations.

These providers may receive only the information reasonably necessary to perform their services.

We may also disclose information where required by law, legal process or governmental authority, or where reasonably necessary to protect Quality Chains, our customers, our property or the rights and safety of others.

11. Shipping and Logistics Providers

Where a customer requests shipment of an order, we may provide necessary information to the courier, logistics provider or other service provider responsible for arranging delivery.

This may include the recipient's:

• name;
• company name;
• delivery address;
• telephone number; and
• other information reasonably required to complete and secure the shipment.

We do not provide logistics providers with unrelated information from your manufacturing inquiry.

12. International and Cross-Border Processing

Quality Chains serves customers in Canada and the United States and may use service providers that process or store information in Canada, the United States or other jurisdictions.

As a result, information may be processed outside the province or country in which it was originally collected.

When information is processed in another jurisdiction, it may be subject to the laws and lawful access requirements of that jurisdiction.

13. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, contractual, dispute-resolution or legal purposes.

Retention periods may vary depending on the type of information and the nature of our relationship with the customer.

When information is no longer reasonably required, we may securely delete, destroy or anonymize it, subject to applicable legal and business requirements.

14. How We Protect Information

Quality Chains uses reasonable administrative, technical and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

Customers should avoid sending highly sensitive information through ordinary website forms or unsecured email unless specifically requested and an appropriate method has been arranged.

15. Accessing or Correcting Your Information

Subject to applicable law, you may contact Quality Chains to request access to personal information we hold about you or to request that inaccurate information be corrected.

We may need to verify your identity before fulfilling certain requests.

In some circumstances, applicable law may permit or require us to decline access to particular information.

16. Withdrawing Consent

Where we rely on your consent to process personal information, you may withdraw that consent, subject to legal or contractual restrictions and reasonable notice.

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to fulfill your request or maintain the business relationship.

17. External Links

Our website may contain links to websites or services operated by third parties.

Quality Chains is not responsible for the content, security or privacy practices of third-party websites. We encourage users to review the privacy policies of third-party websites before providing personal information.

18. Children's Privacy

Quality Chains is a business-to-business manufacturer, and our website and services are not directed toward children.

We do not knowingly seek to collect personal information from children through our website.

If we become aware that personal information from a child has been submitted inappropriately, we will take reasonable steps to address the information in accordance with applicable law.

19. Your Privacy Rights

Depending on where you are located and the applicable privacy law, you may have rights relating to your personal information, including the right to:

• request access to certain personal information;
• request correction of inaccurate information;
• withdraw consent where processing is based on consent; or
• raise a question or complaint regarding our handling of personal information.

Not all rights apply in every circumstance, and certain information may need to be retained to satisfy legal, contractual or legitimate business requirements.

To make a privacy request, contact us using the information below.

20. Applicable Privacy Laws

Quality Chains handles personal information in accordance with applicable Canadian privacy requirements and other privacy laws that apply to our activities.

Where different legal requirements apply based on a customer's location or the nature of the information, we will handle the information in accordance with the applicable requirements.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, services or legal requirements.

When changes are made, the revised Privacy Policy will be published on this page and the effective date will be updated.

We encourage users to review this page periodically.

22. Contact Us

Questions, requests or concerns regarding this Privacy Policy or how Quality Chains handles personal information can be directed to:

You can also visit our Contact page.